Phone: 713-426-2220 or 800-843-0950
Fax: 713-426-2223 or 800-414-1644

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Registering

How do I register as a psidragon.com user?

Logging In

What is my password?
Are my User ID & password case sensitive?
Why can't I log in'?

My Account

How do I update my account information?
How do I create a Personal List?
How do I add/delete Personal List items?
How do I change my e-mail address?
How do I change my password?
Where can I find past invoices?
Do I have any open orders?
Do I have an outstanding balance?
Do I have any open quotes?
How can I find my order history?

Product Information

Whom do I contact for specific product questions?
How do I obtain a quote?
Does PSI ship hazardous materials?
 

Ordering

How do I place an order?
The item(s) I require are not listed, what should I do?
How do I place a Will Call order online?
Can I expedite orders online?
Can I include special instructions with an order?
Why is pricing not visible?
Why can I only purchase with a credit card?
How do I check the status of an order?
How do I obtain tracking numbers for my order(s)?

Worldwide

To which countries do you ship?
Which freight carriers do you generally use?

General Information

How do I get a PSI catalog?
What is PSI's Shipping Policy?
How do I return product(s)?
 

Registering

Q: How do I register as a user or create an account?
A:

Note: A valid Customer ID is required.

  1. If you are an existing customer,
    • Click Register in the left menu of any page within our site.
    • You can find your Customer ID on any PSI invoice or packing list.
    • You may also contact us.
    • Fill out the registration form and click Submit.
      • To prevent any delays in processing your request, please complete all required fields completely and accurately.
      • If we have any questions about your registration, we will contact you via e-mail within one business day.
    • You will receive registration approval via e-mail within one business day.
    • Once your registration has been approved, you may order online.
    • Your specific payment terms and pricing may take up to 24 hours to display.

  2. If you are a new customer,
    • Click Register in the left menu of any page within our site.
    • Click Join Now! in the Need your Customer ID? box on the right.
    • Fill out the registration form and click Submit.
      • To prevent any delays in processing your request, please complete all required fields completely and accurately.
      • If we have any questions about your registration, we will contact you via e-mail.
    • You will receive registration approval via e-mail within one business day.
    • Once your registration is approved, you may order online using your credit card.
      • Account terms may be set to Net 30 Days upon request and approval.

If you have any questions regarding your account, feel free to contact us.

Loggin In

Q: What is my password?
A:
  1. Click Forgot Password? in the left menu of any page within our site.
  2. Enter your email address in the field and click Submit. Your email address must match your account.
  3. Your password hint will be sent to the email address.

If you have any questions regarding your account, feel free to contact us.

Q: Are my user ID and/or password case sensitive?
A:
  1. Only your password is case sensitive (e.g. password or PASSWORD). It must be entered the exact same way it was during registration.
  2. If you cannot remember how you entered it, click Forgot Password? in the left menu on any page within our site.
  3. Enter your email address in the field and click Submit. Your email address must match your account.
  4. Your password hint will be sent to the email address.
  5. If you need to reset your account password, please feel free to contact us.
Q: Why can't I log in?
A:
  1. You must be a registered user to log in. Please follow the registration process.
  2. Your email address and password must be entered exactly the way it was during the registration process.
  3. If your account has been inactive for an extended period of time, your account may have be placed on hold. You will need to contact us to reset your account.

My Account

Q: How do I update my account information?
A:
  1. Log in on the left menu from any page within our site.
  2. Your account profile will be displayed.
  3. Click Edit Info to update or change your account information.

Q: How do I create a Personal List?
A: To create a Personal List, either:
  1. Create the list within the My Account section.
  2. Click on Add To List during the ordering/browsing process.

If you need assistance setting up your list(s), feel free to contact us.

Q: How do I add/delete items on a Personal List?
A:
    To add:
    • Log in on the left menu on any page within our site.
    • Browse or search for any item(s) within the site.
    • Input the quantity required next to the item(s) you want to add to the list.
    • Click Add To List.
    • Choose an existing list or create a new list.
    • Click Submit.
    • You may also add an item(s) from the cart by checking the Add To List box.
    To delete:
    • Log in on the left menu on any page within our site and click on My Account.
    • Your account profile will be displayed.
    • Under My Lists, choose the item(s) you would like to delete from the list and click Submit.
    • Click Remove for each item you wish to delete from the list.

If you need assistance with your list(s), feel free to contact us.

Q: How do I change my email address?
A:
  1. Log in on the left menu on any page within our site and click on My Account.
  2. Your account profile will be displayed.
  3. Under Edit Personal Information, click Edit Info.
  4. Enter the new email address and click Submit.
  5. Your Logon ID will be your new email address.

If you need assistance, feel free to contact us.

Q: How do I change my password?
A:
  1. Log in on the left menu on any page within our site and click on My Account.
  2. Your account profile will be displayed.
  3. Under Logon Information, click Edit Info.
  4. Enter the desired password.
  5. Verify the new password by entering it again.
  6. Enter the new hint for your password.
  7. Click Submit.

If you need assistance, feel free to contact us.

Q: Where can I find past invoices?
A:
  1. Log in on the left menu on any page within our site and click on My Account.
  2. Your account profile will be displayed.
  3. Under Accounting Information, click Invoices.
  4. Enter the desired search data.
  5. Click Submit.

If you need assistance, feel free to contact us.

Q: Do I have any open orders?
A:
  1. Log in on the left menu on any page within our site and click on My Account.
  2. Your account profile will be displayed.
  3. Under Accounting Information, click Open Orders.
  4. Enter the desired search data.
  5. Click Submit.

If you need assistance, feel free to contact us.

Q: Do I have an outstanding balance?
A:
  1. Log in on the left menu on any page within our site and click on My Account.
  2. Your account profile will be displayed.
  3. Under Accounting Information, click Open Payables.
  4. Enter the desired search data.
  5. Click Submit.

If you need assistance, feel free to contact us.

Q: Do I have any open orders?
A:
  1. Log in on the left menu on any page within our site and click on My Account.
  2. Your account profile will be displayed.
  3. Under Accounting Information, click Open Quotes.
  4. Enter the desired search data.
  5. Click Submit.

If you need assistance, feel free to contact us.

Q: How can I find my order history?
A:
  1. Log in on the left menu on any page within our site and click on My Account.
  2. Your account profile will be displayed.
  3. Under Accounting Information, click Purchase History.
  4. Enter the desired search data.
  5. Click Submit.

If you need assistance, feel free to contact us.

Product information

Q: Whom do I contact for specific product questions?
A:

Our sales team can provide you with information regarding:

  • Product Selection
  • Application Assistance
  • Technical Guidance
  • Performance Data
  • Troubleshooting

Feel free to contact us to discuss your application.

PSI holds all process, application and technical information in strict confidence.

Q: How do I obtain a quote?
A:

You may submit your request for quote by:

  1. During browsing or searching:
    • Enter the quantity you require for each item.
    • Click Add to RFQ.
    • Click Continue Shopping to add additional items to the RFQ cart.
    • Verify the items and quantities and click Update Cart.
    • Click Checkout.
    • Complete the Shipping Information form and click Checkout.
    • Verify the information and click Checkout.
  2. Through our Contact Page:
    • Fill out the form and click Submit.
    • Send us an email or fax.
    • Or call us.

Q: Does PSI ship hazardous materials?
A:
  1. PSI does ship hazardous material via FedEx Ground only - no air shipments.
  2. We comply with U.S. DOT Code of Federal Regulations (49CFR) for hazardous materials.
  3. Material Safety Data Sheets (MSDS) for PSI supplied products are available upon request.

Orders

Q: How do I place an order?
A: You may order through the following methods:
  1. Shopping List Method (Items must be in the list.)
    • Log in on the left menu on any page within our site and click My Account.
    • Under My Lists, choose the list you wish to use and click Submit.
    • Edit the quantity you require for each item.
    • Click the Add To Cart box to the right of the quantity.
    • Click Add Checked To Cart.
    • Edit the date, quantity, item or list and click Update Cart.
    • Click Checkout.
    • Verify all information.
    • Click Checkout.
    • Click Submit Order.
    • An order confirmation page will be displayed after you submit your order. If you do not get this page, your order has not been submitted.
    • You will also receive an email order confirmation for your records.

  2. Browse/Search Method
    • Log in on the left menu on any page within our site.
    • Browse/search through the categorized pages.
    • Enter the quantity you require for each item.
    • Click the Add To Cart box to the right of the quantity.
    • Click Add Checked To Cart.
    • Edit the date, quantity, item or list and click Update Cart.
    • Click Checkout.
    • Verify all information.
    • Click Checkout.
    • Click Submit Order.
    • An order confirmation page will be displayed after you submit your order. If you do not get this page, your order has not been submitted.
    • You will also receive an email order confirmation for your records.

If you need assistance with your order(s), feel free to contact us.

Q: The item(s) I require are not listed, what should I do?
A:

Our online store and catalogs are not all inclusive. If you do not see what you are looking for, feel free to contact us.

Q: How do I place a Will Call order online?
A:

During the ordering process, choose Other as your shipping method. In the the Notes field, include your request for "Customer Pick-up".

Q: Can I expedite orders online?
A:

You may request to expedite orders online by requesting expedite services in the Notes section during the checkout process.
However, depending on availability, it is best to call us with expedite requests.

An expedite fee (usually air freight charges) may apply.

Q: Can I include special instructions with an order?
A:

You may include any special instructions with your order in the Notes section during the checkout process.

Q: Why is pricing not visible?
A:

Product pricing is only available to customers who are registered shoppers of psidragon.com.
If you would like a price quote, feel free to contact us.

Q: Why can I only make purchases with a credit card?
A:
  1. You are a new customer with no previous history with PSI.
  2. Your payment method has previously been by credit card.
  3. Your credit approval for Net 30 Days terms is in process.
  4. Your online registration has yet to be approved.
To inquire about your credit or registration status, feel free to contact us.

Q: How do I check status of an order?
A:
  • For exact status, please contact us.
  • For basic "Shipped" or "Unshipped" status:
    • Log on in the left menu on any page within our site.
    • Your account profile will be displayed.
    • Under Accounting Information:
      • Click Open Orders to view any "unshipped" orders.
      • Click Invoices to view any "shipped" orders. The invoice date will be the ship date.

Q: How do I obtain tracking numbers for my orders?
A:

If you would like a tracking number, feel free to contact us. We will respond within one business day.

Worldwide

Q: To which countries do you ship?
A:

We ship to virtually any country that is not prohibited under U.S. Law(s).

The buyer/importer is responsible for all fees, duties and taxes imposed by their broker, customs and/or government agency import regulations and requirements.

Q: Which freight carriers do you generally use?
A: The most common carriers we use for international shipments include: If you have a preferred carrier not on our list, you may choose Other as your shipping method and include the following:
  • Carrier name
  • Carrier contact information
  • Your account number to bill charges to, if applicable.

General information

Q: How do I get a PSI catalog?
A:
  1. You may download our .pdf catalog(s) by clicking Catalog Downloads in the top menu of any page.
  2. You may also request a catalog through our Contact page.
  3. Call us with your request.

Q: What is your Shipping Policy?
A:

For domestic ground shipments, a flat rate of $11.00 for shipping and handling will be calculated during invoicing. For orders requiring air shipment (Express and International), please contact us for a rate quote.

We will ship the order complete (all items at one time), based on availability of our stock. If you require an immediate partial shipment, please include your request in the notes section during checkout. Additional shipping and handling charges may apply.

We generally ship via Federal Express, DHL or TNT. We do not ship via UPS or US Postal Service. If you would like us to ship via your preferred carrier freight collect, please provide your account number.

Q: How do I return product(s)?
A:

At Precision Surfaces International, Inc., our return policy is simple.
If we are in error regarding your order, we promise to correct your order promptly and without charge.

We have a few rules for returns and replacements:

  • Contact us prior to returning the product(s).
  • Returns must be made within 30 days of receipt of the product(s). Returns postmarked beyond 30 days of receipt of the product(s) will not be accepted.
  • We cannot accept returns or cancel orders for non-standard items. Non-standard items are those items which are not shown in our catalogs.
  • There is no restocking fee for returns regardless of reason.
  • If the return is not a result of a Precision Surfaces International, Inc. error, the return will be subject to original shipment and return shipping charges.
  • Many of our make products have dimensional characteristics and as such will carry the manufacturer or industry-accepted tolerances. Returns are not accepted for products that fall within the manufacturer's tolerances.


Returns can be made in just a few simple steps:
  • Make a photocopy of the invoice or packing list.
  • Print your name and contact information (phone, fax and email address) along with a brief explanation of why you want to return the item(s) and include with the shipment.
  • Ship the returning item(s) to Precision Surfaces International, Inc.